2026 Food Service Brochure September 2026 - Flipbook - Page 15
TERMS & CONDITIONS
1. Pricing Applicable Date
5. Prices and Foreign Exchange
Please be aware our pricing is subject to change, and we (Empire
Bespoke Foods) reserve the right to amend the prices shown
within our catalogue due to any unforeseen circumstances.
Live pricing is available to view, when logged in, online at www.
empirebespokefoods.com.
As a signi昀椀cant proportion of the goods we supply are imported,
their prices are subject to factors beyond our control in the Foreign
Exchange Market. Empire Bespoke Foods reserves the right to change
the prices shown in this brochure without notice.
6. Credit Accounts
2. Deliveries and Delivery Charges
We aim to deliver within 5 working days. If for any reason,
whatsoever we cannot make delivery within the time speci昀椀ed the
Company shall not be liable for any losses or damage sustained by
the purchaser.
We deliver with our vans in the London Delivery area and by third
party carrier in all other areas. Provided your order exceeds a certain
value, your delivery will be free of charge. If your order is under this
value, your order will be subject to a carriage charge. The minimum
orders and carriage charges are set out below:
Delivery Area
Please note that unless otherwise stated, your account will be
pro-forma. This means that payment must be made before goods
are dispatched or, if agreed, on receipt of the goods. Payment can
be made by credit or debit card, BACs transfer or cheque prior to
dispatch of the goods.
If you have an agreed credit account with Empire Bespoke Foods,
settlement of all invoices must be made as per agreed payment
terms. Empire Bespoke Foods reserves the right to amend the terms
of any credit account (including the credit limit) you have at any time
at its absolute discretion. If you exceed, or the order to be delivered
to you will cause you to exceed, your agreed credit limit, or if you have
invoices outside of agreed payment terms, Empire Bespoke Foods
may decline to supply you until the excess amount over your credit
limit has been cleared or overdue invoices have been paid.
Minimum Order
Value - Free
Delivery (Ex VAT)
Below Minimum
Order Value Delivery Charge
London (within M25)
£200.00
£40.00
7. Retention of Title
Mainland UK
£500.00
£40.00
Retention of Title & All Monies and Proceeds of Sales Clause:
Postcodes in the Scottish
Highlands: PH, DD, AB, IV,
KW, PA, 19+
£900.00
£60.00
Ireland & IOW
£1,000.00
POA
Other Islands
Quoted on orderby-order basis
N/A
3. Orders Outside the London Van Delivery Area
Orders are delivered on pallets and delivery is made to the door of
the premises. It is not possible to request that delivery drivers unpack
the pallet or that they remove the pallet or packaging.
4. Shortages and Damages *PLEASE NOTE*
The Company will only accept liability for:
a. Signed delivery as DAMAGED or SHORTAGES
b. If possible take photographs with a digital camera and e-mail them
to sales@empirebespokefoods.com
c. Return any damaged items to the driver, or keep them to be
collected another day
d. Report the credit request to Empire Bespoke Foods Head Of昀椀ce
within 1 day of the date of delivery
e. Make a note of the reference number given to you, if reporting the
request by phone
If you are requesting a credit for any other reason, you should make
the request in writing to Empire Bespoke Foods within 24 hours of
date of delivery for ambient goods. Any verbal request for credit
should be followed up in writing along with the name of the person
you spoke to.
The reason that we impose the above conditions is that we can only
claim for damages from our transporters within a 24 hour period.
This has a direct impact on our costs and in turn to you; your cooperation is therefore extremely important. If you do make a credit request
and have not signed the delivery note as “damaged” credits will be
refused.
1. Empire Bespoke Foods Ltd retains legal ownership of any goods
delivered to, or services provided to its customers, until payment is
made by or on behalf of the customer.
2. Empire Bespoke Foods Ltd reserves the right to enter the
customer’s premises for the purposes of inspecting and the removal
of any unpaid goods supplied by Empire Bespoke Foods Ltd to the
value of the outstanding debt that may, or may not, relate to the
unpaid invoices.
3. Empire Bespoke Foods Ltd also reserves the right to claim the
proceeds of any sub-sale of goods they have supplied to the buyer
(you) to the value of the unpaid invoices.
8. Payment
We prefer payment to be made in sterling by BACS transfer directly
into our account. (USD and EURO account details are available on
request)
Please quote your Customer Account Reference (it is on the top righthand side of your invoice) as a reference on your payment so that we
allocate it correctly to your account.
We also accept cheques drawn on to a UK clearing bank.
We can also accept payment by credit and debit card. There is no
minimum payment for this facility.
9. Packaging
Packaging and case sizes may be subject to change without notice.
10. VAT
Vat code 0 = Zero rated
Vat code 1 = Standard rate 20%
Vat code 10 = Half rate 10 %
11. Warehouse address:
45 Rowdell Road,
Northolt Industrial Estate,
Northolt,
Middlesex,
UB5 6AG
Empire Bespoke Foods reserves the right to amend these terms from time to time upon no less than 28 days’ notice. Circulating the amended
new terms with company documentation or correspondence shall be deemed reasonable notice. All orders placed by a customer after a period
of 28 days from such circulation shall be deemed to be in acceptance of the new terms. The proper law of all dealings under these terms is
English law and any disputes or claims arising will be settled by the applicable court of England.
Live Terms & Conditions are available to view online at www.empirebespokefoods.com/terms
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